Shipping policy

SHIPPING POLICY

PROCESSING TIMES

Trinity Moon products are handcrafted and carefully packaged in small batches.

• Ready-made products generally ship within 3–5 business days.
• Made-to-order, customized, and personalized products may require 5–7 business days.
• Processing times do not include weekends, holidays, or carrier transit time.

During new releases, holidays, sales, or periods of unusually high order volume, processing may take longer. Any significant delay will be communicated whenever possible.

SHIPPING RATES

Shipping charges are calculated and displayed at checkout based on the order’s weight, package size, destination, and available delivery service.

Any free-shipping offer applies only when the order meets the stated requirements and is shipped to an eligible address.

ESTIMATED DELIVERY

Delivery estimates begin after the order has been processed and accepted by the carrier. Carrier delivery dates are estimates and are not guaranteed by Trinity Moon.

Weather, holidays, service interruptions, and other carrier-related circumstances may cause delays that are outside our control.

ORDER TRACKING

When your order ships, you will receive a confirmation containing tracking information. Tracking may take up to 48 hours to update after the shipping label is created.

Please allow the carrier time to scan and process the package before contacting Trinity Moon about missing tracking activity.

SHIPPING ADDRESSES

Customers are responsible for entering a complete and accurate shipping address at checkout.

Address-change requests must be submitted within 2 hours of purchase and are not confirmed until approved by Trinity Moon in writing. We cannot guarantee that an address can be changed after order preparation begins.

Trinity Moon is not responsible for orders delivered to an address entered incorrectly by the customer. If a package is returned because of an incorrect, incomplete, or undeliverable address, the customer may be responsible for the additional cost of reshipping it.

RETURNED OR REFUSED PACKAGES

Orders returned because they were refused, unclaimed, or addressed incorrectly may be reshipped after the customer pays the new shipping charge.

If a refund is approved instead of reshipment, the original shipping charge and any carrier return fees may be deducted from the refund. Custom, personalized, and made-to-order products remain nonrefundable.

DELIVERED BUT NOT RECEIVED

If tracking shows that your package was delivered but you cannot locate it:

• Check with household members and neighbors.
• Look around the delivery location and any secure package areas.
• Contact the carrier or your local delivery office.
• Allow up to 48 hours, as some packages are scanned before final delivery.

Trinity Moon is not responsible for packages lost or stolen after the carrier marks them as delivered. We will provide available shipping information and assist with a carrier inquiry, but a replacement or refund is not guaranteed.

LOST OR DELAYED PACKAGES

If tracking has not updated for an extended period, contact Trinity Moon so we can help review the shipment.

Carrier investigations and missing-mail claims may require additional processing time. Orders will not be refunded or replaced while a package is still in transit or before the carrier’s required waiting period has passed.

DAMAGED OR LEAKING ORDERS

Please contact Trinity Moon within 48 hours of delivery if your order arrives damaged or leaking.

Include your order number and clear photographs of:

• The damaged product
• The inside and outside of the packaging
• The shipping label

Please keep the product and all packaging until the claim has been reviewed. Eligible claims may be resolved with a replacement, store credit, or refund at Trinity Moon’s discretion.

MULTIPLE PACKAGES

Larger orders may be divided into more than one shipment. When this occurs, you may receive separate packages and tracking numbers.

INTERNATIONAL SHIPPING

Unless international shipping is specifically available during checkout, Trinity Moon currently ships only to eligible United States addresses.

Customers placing international orders are responsible for applicable customs duties, import taxes, brokerage charges, and local fees. International delivery times may vary, and customs delays are outside Trinity Moon’s control.

CONTACT US

For shipping assistance, contact Trinity Moon through:

https://trinitymoonco.com/pages/contact

Please include your name and order number with your message.